Terms & Conditions

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. If this is the case, please contact USPS with your tracking number to have your package rerouted.

We are unable to redirect orders to an alternate address once your order has been dispatched.

It's possible that 1) the tracking link was updated by the shipping carrier prematurely or 2) your package is hidden around your mailbox or building. Carriers have a tendency to leave packages in hidden places, for the safety of the goods, if they're unable to deliver to you directly. Pleasure have a thorough look around and/or contact USPS to try to locate your package.

Shipping fees are the responsibility of the customer and are non-refundable.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. If your order contains multiple items, each item will be delivered individually as they finish through production. Each item will be assigned its own tracking number when it ships.

Our store is hosted by Shopify in the United States. Depending on your Credit Card Company or Bank, you may be subject to a small international charge in addition to the fees for your products. These charges are solely the responsibility of your bank and we are not responsible for refund or reimbursement. Please contact your bank for further inquiry.

If you have sufficient reasoning to believe your package has been misplaced by USPS, please contact USPS dirctly and file a USPS lost claim here: https://www.usps.com/help/claims.htm You can also contact support@normanpowell.com with your order number and the USPS Case Code so we can assist you further. Understand the Grind is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.

If you have been notified of your order returning to sender, please monitor your tracking number until it states that your package has been successfully returned to us. Once tracking confirms that your package has been sent back, please notify us immediately at support@normanpowell.com with your order number, so we can begin the process of reshipping your order.

Shipments are sent via USPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date. We do not offer other shipping services at this time.

Below are the 4 stages of your tracking numbers:
Label Created, not yet in system = Item is at our facility, has not been picked up by the carrier.
Pre-Shipment, Awaiting Item = Item has been picked up by carrier to their sorting facility for processing.
In transit = Item is now on its way to you! Delivered = Item has arrived!

The manufacturing process is a beautiful symphony of humans and technology working together to create a one-of-a-kind product, just for you. Our teams work tirelessly to quality-control each and every item we ship. With lots of touch points in the sewing, embroidery, fulfillment, and delivery processes - there is a chance your garment will pick up a dash of dust, some stray threads, a splash of sewing oil, pressure lines from embroidery hoops, or small marks along the way. Not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. If the imperfection remains after washing, please email support@normanpowell.com and include: Your order number Name on the order Email the order was entered with A clear photograph demonstrating the quality of the damaged area, after it has been washed. If you have received a damaged, defective or incorrect item please email support@normanpowell.com and include:

Your order number
Name on the order
Email the order was entered with
Most importantly, please always include clear pictures demonstrating the defective or damaged area.

The most optimal pictures are taken on a flat surface with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If applicable, we will replace an item that is defective/damaged.