WOMEN'S SPORTSWEAR COLLECTION OUT NOW

Terms & Conditions


PRIVACY POLICY

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. NORMAN POWELL and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if NORMAN POWELL believes that customer conduct violates applicable law or is harmful to the interests of NORMAN POWELL and its subsidiaries.

COPYRIGHT NOTICE

All content appearing on this Web site is the property of NORMAN POWELL.
Copyright © 2016 NORMAN POWELL. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 NORMAN POWELL. All rights reserved.

TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by NORMAN POWELL. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of NORMAN POWELL or any third party, except as expressly granted herein.

TERMS OF USE

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. NORMAN POWELL and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if NORMAN POWELL believes that customer conduct violates applicable law or is harmful to the interests of NORMAN POWELL and its subsidiaries.

SHIPPING POLICY

Estimated shipping delivery times:

  • Canada: 3-5 business days
  • USA: 5-10 business days
  • World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. Please allow for additional time on limited edition items or if otherwise noted in the product description.

What happens if my address is entered incorrectly at the time of shipping?

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. If this is the case, please contact USPS with your tracking number to have your package rerouted.

Can you redirect an order to a different address?

We are unable to redirect orders to an alternate address once your order has been dispatched.

What if my tracking states that my package has been delivered, but it never showed up?

It's possible that 1) the tracking link was updated by the shipping carrier prematurely or 2) your package is hidden around your mailbox or building. Carriers have a tendency to leave packages in hidden places, for the safety of the goods, if they're unable to deliver to you directly. Pleasure have a thorough look around and/or contact USPS to try to locate your package.

Who pays for shipping fees?

Shipping fees are the responsibility of the customer and are non-refundable.

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. If your order contains multiple items, each item will be delivered individually as they finish through production. Each item will be assigned its own tracking number when it ships.

International Bank Fees

Our store is hosted by Shopify in Canada. Depending on your Credit Card Company or Bank, you may be subject to a small international charge in addition to the fees for your products. These charges are solely the responsibility of your bank and we are not responsible for refund or reimbursement. Please contact your bank for further inquiry.

My package is lost. What should I do?

If you have sufficient reasoning to believe your package has been misplaced by USPS, please contact USPS dirctly and file a USPS lost claim here: https://www.usps.com/help/claims.htm You can also contact utg@mymerchsupport.com with your order number and the USPS Case Code so we can assist you further. Understand the Grind is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.

What happens if I refuse a package or it is undeliverable?

If you have been notified of your order returning to sender, please monitor your tracking number until it states that your package has been successfully returned to us. Once tracking confirms that your package has been sent back, please notify us immediately at utg@mymerchsupport.com with your order number, so we can begin the process of reshipping your order.

Shipping Carriers

Shipments are sent via USPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date. We do not offer other shipping services at this time.

Shipping Stages

Below are the 4 stages of your tracking numbers:
Label Created, not yet in system = Item is at our facility, has not been picked up by the carrier.
Pre-Shipment, Awaiting Item = Item has been picked up by carrier to their sorting facility for processing.
In transit = Item is now on its way to you! Delivered = Item has arrived!

International shipping:

Please note, our International Shipping price is a base rate and may be subject to a higher rate based on location. You will be notified if this is the case. International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

How do I track an international order?

Once your package leaves the USPS system, please use the same tracking number to locate it on your country’s local postal service website. There may be a delay between the time it departs the USA and is next scanned into your local postal service. Please allow up to two weeks for information to become available.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at utg@mymerchsupport.com noting your order number. We'll see what can be done.

RETURN POLICY

Damaged items:

The manufacturing process is a beautiful symphony of humans and technology working together to create a one-of-a-kind product, just for you. Our teams work tirelessly to quality-control each and every item we ship. With lots of touch points in the sewing, embroidery, fulfillment, and delivery processes - there is a chance your garment will pick up a dash of dust, some stray threads, a splash of sewing oil, pressure lines from embroidery hoops, or small marks along the way. Not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. If the imperfection remains after washing, please email utg@mymerchsupport.com and include: Your order number Name on the order Email the order was entered with A clear photograph demonstrating the quality of the damaged area, after it has been washed. If you have received a damaged, defective or incorrect item please email utg@mymerchsupport.com and include:


Your order number
Name on the order
Email the order was entered with
Most importantly, please always include clear pictures demonstrating the defective or damaged area.

The most optimal pictures are taken on a flat surface with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If applicable, we will replace an item that is defective/damaged.

Exchanges/Wrong Size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at utg@mymerchsupport.com and we'll let you know what your next steps are.